Storyboards are often the preferred tool but there is no requirement ... Lynn Shostack’s original publications can be found here "How to Design a Service." European Journal of Marketing 16(1): 49–63.

If you missed it the first time around, you now have a second chance thanks to the upcoming sequel Gladiator 2, which arrives November 22nd.

Showcase your company news with guaranteed exposure both in print and online Most Admired CEOs were built for times like these. Their leadership & actions are guiding the… 25 years ago, Denver's ...

The Official Journal of the European Union is the official publication (gazette) for EU legal acts, other acts and official information from EU institutions, bodies, offices and agencies. It is ...

Competition can only truly flourish with the provision of a genuinely level playing field, writes Enno Wiebe, director general of the European Rail Supply Industry Association (Unife).

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